Shipping and Delivery Policy

At Bioko.in, we are committed to delivering your orders in a timely and efficient manner. This
Shipping and Delivery Policy outlines the terms and conditions related to the delivery of products
purchased from our website.

1. Shipping Destinations

– We currently ship to locations across India. Please check our website for any restrictions on
delivery to certain areas.
– If you are located outside of our standard delivery zones, please contact us for special shipping
arrangements.

2. Shipping Charges

– Shipping charges are calculated based on the delivery location, size, weight, and value of your
order. These charges will be displayed at checkout before you finalize your purchase.
– Occasionally, we may offer free shipping promotions, which will be clearly advertised on our
website.

3. Order Processing

– Orders are typically processed within 1-2 business days after payment is confirmed.
– Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Timeframes

– Delivery times vary based on your location and the shipping method selected at checkout.
Estimated delivery times will be provided at checkout.
– Standard delivery usually takes 3-7 business days, while express delivery options may be
available for faster delivery.
– Please note that delivery times are estimates and may be affected by factors beyond our
control, such as weather conditions, customs delays, or transportation disruptions.

5. Tracking Your Order

– Once your order has been shipped, you will receive a confirmation email with tracking
information. You can use this information to monitor the status of your delivery.

6. Delivery Issues

– If your order has not arrived within the estimated delivery time, please contact our Customer
Care team at biokoplus@gmail.com.
– In the event of a delay or issue with your delivery, we will do our best to keep you informed and
resolve the situation as quickly as possible.

7. Damaged or Lost Items

– If your order arrives damaged or is lost in transit, please contact us immediately at
biokoplus@gmail.com with your order number and photos of the damaged items (if applicable).
– We will work with our logistics partner to investigate the issue and, if necessary, arrange for a
replacement or refund.

8. Incorrect Shipping Information

– Please ensure that your shipping address and contact details are accurate when placing an
order. We are not responsible for delays or non-delivery due to incorrect or incomplete information
provided by the customer.

9. Changes to Shipping Policy

– We reserve the right to update or modify this Shipping and Delivery Policy at any time. Any
changes will be posted on this page with an updated effective date.
Contact Information
If you have any questions about our Shipping and Delivery Policy, please contact us at:
– Email: biokoplus@gmail.com
– Website: www.bioko.in