Refund Policy

At Bioko.in, we are committed to ensuring customer satisfaction. Our Refund Policy provides
clear guidelines on how and when refunds are issued, ensuring transparency and fairness.

1. Refund Eligibility

1.1Conditions for Refund
– Refunds are issued for products that meet the criteria outlined in our Return Policy. This includes
products that are returned within the specified return period, are unused, in their original
packaging, and are in the same condition as when you received them.
– Refunds are also available if a product is found to be defective, damaged during transit, or if an
incorrect product was delivered to you.
– If a product cannot be replaced due to unavailability, we will issue a refund for the purchase
amount.
1.2 Proof of Purchase
– A valid proof of purchase, such as an order number or receipt, is required to process a refund.
Without proof of purchase, we may not be able to process your refund request.

2. Refund Process

2.1Inspection and Approval
– Once we receive your returned product, our team will inspect it to verify that it meets our return
eligibility criteria.
– We will notify you via email or phone regarding the approval or rejection of your refund request.
– If the refund is approved, it will be processed within7 working days from the date of approval.
2.2 Refund Method
– Refunds will be credited to the original method of payment used during the purchase. This
includes credit/debit cards, bank transfers, digital wallets, etc.
– Please note that the time it takes for the refund to reflect in your account may vary depending on
your bank’s processing times. Typically, it may take between5 to 10 business days for the
refunded amount to appear in your account.
2.3 Partial Refunds
– In certain situations, only partial refunds may be granted, such as:
– If the product shows signs of use or is not in its original condition.
– If the product is missing parts that were included in the original shipment.

3. Shipping Costs

3.1 Non-Refundable Shipping Fees
– Shipping costs incurred during the original purchase are non-refundable. This means that the
cost of shipping the product to you will not be included in the refund amount.
– If you receive a refund, the cost of return shipping (if applicable) will be deducted from your
refund amount.
3.2 Return Shipping Costs
– If the return is due to an error on our part (e.g., defective or incorrect product), Bioko.in will cover
the cost of return shipping. In other cases, you may be responsible for covering the return
shipping costs.

4. Bank Charges

4.1Processing Fees
– Any charges levied by your bank or payment provider for processing the refund transaction will
be borne by you. This includes any transaction fees, currency conversion fees, or other bank
charges that may apply.
– The refund amount credited to your account will be net of any bank charges.

5. Special Cases

5.1 Non-Returnable and Non-Refundable Items
– Certain items, such as perishable goods, personalized products, or items marked as final sale,
are non-returnable and non-refundable unless they arrive damaged or defective.
– Please refer to ourReturn Policy for a detailed list of non-returnable items.
5.2 Delayed or Missing Refunds
– If you haven’t received your refund within the expected timeframe, first check your bank account
again.
– Then, contact your credit card company or bank, as it may take some time before your refund is
officially posted.
– If you’ve done all of this and still have not received your refund, please contact us at email –
biokoplus@gmail.com.

6. Changes to This Policy

6.1Policy Updates
– We reserve the right to update or modify this Refund Policy at any time. Any changes will be
posted on this page with an updated effective date.
– We encourage you to review this policy periodically to stay informed of any updates or changes.
Contact Information
For any questions, concerns, or further information regarding our Refund Policy, please contact us
at:
-Email: biokoplus@gmail.com
-Website: www.bioko.in