Return Policy

At Bioko.in, we strive to ensure that our customers are completely satisfied with their purchases.
If, for any reason, you are not satisfied with a product you have received, you may return it under
the following conditions:

1. Return Eligibility

1.1 Time Frame
– Products can be returned within 7 days of the delivery date. The return window begins from the
day you receive the product.
1.2 Condition of Product
– The product must be unused and in its original packaging. It should be in the same condition as
when you received it, including all original tags, labels, and accessories.
1.3 Eligible Reasons for Return
-Defective Products: If the product is found to be defective or malfunctioning upon receipt, it is
eligible for a return.
-Damaged Products: If the product was damaged during transit, you are entitled to a return.
-Incorrect Product: If you received the wrong product, you may return it for a replacement or
refund.
1.4 Proof of Purchase
– A valid proof of purchase, such as an order number or receipt, is required to process a return.

2. Return Process

2.1Initiating a Return
– To initiate a return, please contact our Customer Care team within 7 days of receiving the
product. You can reach us by:
-Email: biokoplus@gmail.com
2.2 Information Required
– When contacting us, please provide the following information:
-Order Number: Your unique order number.
-Reason for Return: A brief description of why you wish to return the product.
-Evidence of Defect or Damage: If the product is defective or damaged, please provide
photographs or other evidence to support your claim.
2.3 Return Authorization
– After reviewing your request, our Customer Care team will provide you with a Return
Authorization Number (RAN) and instructions on how to proceed with the return.
2.4 Product Pickup
– If you wish to return a product, we will arrange for it to be picked up from your location. Our
logistics partner will contact you to schedule a convenient time for the pickup. Alternatively, if you
prefer to handle the return yourself, you may do so by sending the product to the address
provided in our return instructions. Please ensure the product is returned in its original packaging
and condition.
2.5 Return Shipping Costs
– If the return is due to a defective product, damage during transit, or an incorrect product,
Bioko.in will cover the return shipping costs. For all other returns, the shipping costs may be
deducted from your refund.

3. Non-Returnable Items

3.1 Perishable Goods
– Items that are perishable in nature (e.g., food items) are non-returnable unless they arrive
damaged or defective.
3.2 Personalized Products
– Products that have been customized or personalized according to your specifications cannot be
returned unless they arrive damaged or defective.
3.3 Sale Items
– Items purchased during a sale or promotional event are non-returnable unless they arrive
damaged or defective.
3.4 Other Non-Returnable Items
– Certain other items, such as intimate goods, health and personal care items, or products with a
“Final Sale” label, are non-returnable unless they are defective or damaged upon arrival.

4. Refunds and Replacements

4.1 Refund Process
– Once your return is received and inspected, we will notify you of the approval or rejection of your
refund. If approved, your refund will be processed and a credit will automatically be applied to
your original method of payment within 7-10 business days.
4.2 Replacement Process
– If you prefer a replacement rather than a refund, we will arrange for a new product to be shipped
to you at no additional cost, subject to availability.
4.3 Partial Refunds
– In some cases, only partial refunds may be granted (e.g., if the product is not in its original
condition or is missing parts).

5. Changes to This Policy

5.1Policy Updates
– We reserve the right to update or modify this Return Policy at any time. Any changes will be
posted on this page with an updated effective date. We encourage you to review this policy
periodically to stay informed of any updates.

6. Contact Information

For any questions or concerns about our Return Policy, please contact us at:
-Email: biokoplus@gmail.com
-Website: www.bioko.in